Privacy Policy

At Citravera Skin, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Place an order or make a purchase
• Create an account
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by our payment processor)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and customer service
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send promotional emails about new products, special offers, and other information (you can opt out at any time)
• Improvement: To improve our website, products, and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Object: Object to certain processing of your information
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 (888) 980-5114
• Hours: Monday-Friday, 9AM-6PM EST